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Victoria East Medical Clinic Policies

Our policies are in place so that we can better serve and protect patients. If you have any questions, please give our office a call and we would be happy to help you.

 

COVID-19 screening policy

In order to follow Saskatchewan Health Authority guidelines, everyone who enters our building for any reason will be asked a series of COVID-19 screening questions. Anyone with respiratory or flu-like symptoms, or recent travel to a confirmed outbreak location, or close contact with someone else who is a confirmed COVID-19 case, will not be allowed entry into our building.  In the event of a patient not meeting our screening criteria, we might have to either change an in-person appointment to a phone call, or postpone an appointment until symptoms resolve.

Mask policy

We ask that everyone entering our building to please wear a face mask. Bandannas, face shields, or face masks that have exhalation valves will not be accepted.

Confidentiality policy

Here at Victoria East Medical Clinic, we take very seriously the privacy and confidentiality of our patients, and follow the Health Information Protection Act.  All physicians and clinic staff respect and maintain the highest standards of patient confidentiality at all times.  We ask that patients show the same respect for other patients.  This means giving other patients space to share their personal information with reception staff, and waiting in line at the front of the clinic to book or reschedule appointments or check in.

No-show policy

Patients may be billed for a missed appointment. If you think that you will not be able to make your appointment in time, please give our office a call to let us know.

Clinic shoe policy

All patients who are using our main floor facilities (not the lab or ultrasound) are asked to remove their shoes in our front foyer, or slip on a pair of provided boot covers.  This is so that we can keep our floors clean and safe for those patients with difficulties walking.

Zero-tolerance policy

Our clinic is committed to providing healthcare services in a safe environment, free of abuse or violence. Any abuse or violence inflicted on physicians or staff will not be tolerated.

Appointment cancellation policy

If a patient would like to cancel his or her appointment, we ask that reception is notified within 24 hours of the scheduled appointment time. That way, our clinic has more time to offer that appointment time to another patient in need of it.