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Victoria East Medical Clinic Policies

Our policies are in place so that we can better serve and protect patients. If you have any questions, please give our office a call and we would be happy to help you.

 

COVID-19 screening policy

In order to keep our staff and patients safe, everyone who enters our building for any reason will be required to wear a medical grade mask. Anyone with respiratory or flu-like symptoms, a confirmed COVID case, or close contact within the household requiring an in person appointment, will be seen in a droplet precaution room at the advise of their doctor. We ask that if a patient is unwell and their appointment can be postponed, to call the clinic to reschedule their appointment.

Mask policy

We ask that everyone entering our building bring a medical grade mask. Bandannas, face shields, face masks that have exhalation valves, or cloth masks are not sufficient when it comes to preventing the spread of COVID. In order to keep our staff and patients safe, this mandate will be in place AFTER February 28, 2022.

Confidentiality policy

Here at Victoria East Medical Clinic, we take very seriously the privacy and confidentiality of our patients, and follow the Health Information Protection Act.  All physicians and clinic staff respect and maintain the highest standards of patient confidentiality at all times.  We ask that patients show the same respect for other patients.  This means giving other patients space to share their personal information with reception staff, and waiting in line at the front of the clinic to book or reschedule appointments or check in.

No-show policy

Patients may be billed for a missed appointment. If you think that you will not be able to make your appointment in time, please give our office a call to let us know.

Clinic shoe policy

Patients who use our main floor facilities (not the lab or ultrasound) are asked to remove their wet and dirty shoes prior to checking in with reception.  This is so that we can keep our floors clean and safe for those patients with difficulties walking.

Zero-tolerance policy

Our clinic is committed to providing healthcare services in a safe environment, free of abuse or violence. Any abuse or violence inflicted on physicians or staff will not be tolerated.

Appointment cancellation policy

If a patient would like to cancel his or her appointment, we ask that reception is notified within 24 hours of the scheduled appointment time. That way, our clinic has more time to offer that appointment time to another patient in need of it.

COVID 19 Vaccination Policy

In order to provide peace of mind when visiting our clinic, not only are patients screened for any symptoms or exposures to COVID 19, but we have implemented a COVID 19 vaccination policy for our doctors and staff. Ensuring patient safety is a top priority for our clinic.