COVID-19 screening policy
In order to keep our staff and patients safe, everyone who enters our building for any reason will be required to wear a medical grade mask. Anyone with respiratory or flu-like symptoms, a confirmed COVID case, or close contact within the household requiring an in person appointment, will be seen in a droplet precaution room at the advise of their doctor.
Mask policy
We ask that everyone entering our building bring a medical grade mask. Bandannas, face shields, face masks that have exhalation valves, or cloth masks are not sufficient when it comes to preventing the spread of COVID. In order to keep our staff and patients safe, this mandate will be in place AFTER February 28, 2022.
Confidentiality policy
Here at Victoria East Medical Clinic, we take very seriously the privacy and confidentiality of our patients, and follow the Health Information Protection Act. All physicians and clinic staff respect and maintain the highest standards of patient confidentiality at all times. We ask that patients show the same respect for other patients. This means giving other patients space to share their personal information with reception staff, and waiting in line at the front of the clinic to book or reschedule appointments or check in.
No-show policy
Patients may be billed for a missed appointment. If you think that you will not be able to make your appointment in time, please give our office a call to let us know.
Clinic shoe policy
As of January 24/23, all patients entering the building are asked to remove their wet and dirty shoes prior to checking in with reception or heading upstairs to lab/ultrasound. This is so that we can keep our floors clean and safe for patients and staff. We ask patients to leave their shoes on the shoe racks. Booties can be provided for those with bare feet.
Zero-tolerance policy
Our clinic is committed to providing healthcare services in a safe environment, free of abuse or violence. Any abuse or violence inflicted on physicians or staff will not be tolerated.
Appointment cancellation policy
If a patient would like to cancel his or her appointment, we ask that reception is notified within 24 hours of the scheduled appointment time. That way, our clinic has more time to offer that appointment time to another patient in need of it.
COVID 19 Vaccination Policy
In order to provide peace of mind when visiting our clinic, not only are patients screened for any symptoms or exposures to COVID 19, but we have implemented a COVID 19 vaccination policy for our doctors and staff. Ensuring patient safety is a top priority for our clinic.